Novaturient Privacy Policy

The purpose of our privacy policy is to tell you what personal data we collect from you, why and what we will do with this data. It also tells you about some of the key rights which you have under data protection laws. You and your personal data are protected by the General Data Protection Regulation (which is otherwise known as GDPR) and the UK Data Protection Act 2018, this legislation will be referred to as data protection laws. We will only process your personal data as set out in our privacy policy or otherwise notified to or agreed by you or as we are otherwise permitted to do in accordance with data protection laws.

For the purposes of data protection laws, we, Novaturient Tours & Travel Limited, are a data controller in respect of the personal data you provide us with.

When we refer to “you” in this privacy policy, we mean every person who communicates with us in respect of a booking, booking request, enquiry or for any other reason and all persons for whom a booking or booking request is made. It also includes any person that receives marketing material from us.

Our website novaturient.co.uk, uses a third-party service, Google Analytics, to collect information and details of visit as well as the number of views to various parts of our site. This information is processed in a way which does not identify anyone. Neither we nor Google Analytics make any attempt to find out the identities of those visiting our website. If we do need this information to assist with your enquiry for example, we will make it clear when we collect personal information and will explain what we intend to do with it.

Where we refer to process or processing, we mean anything which we may do with your personal data including collecting, storing, using, disclosing to third parties and erasing it.

To respond to an enquiry, administer and fulfil your booking or send you promotional material, we need to process personal data we obtain from you. This personal data may be obtained from you directly or through any travel agency with whom you make your booking or booking enquiry.

Where you wish to make a booking, the personal data we need to collect for all travellers and process, is likely to include information such as: full names; passport information; travel insurance details; dietary information where applicable; emergency UK contact / next of kin name and contact details; credit/ debit card or other payment information for the person making the booking together with their contact details, and relevant information in respect of any medical condition, disability or reduced mobility which may affect any member of the travelling party.

For a booking or booking enquiry, or a compliant, we will process the data you provide on the basis that this is necessary for the fulfilment of your contract with us or to enable us to respond to you at your request prior to your entering into a contract with us or for a legal obligation provide to public authorities such as police/customs/immigration if required by them, or as required by law. This information may include your name, address, age, and any special needs/disabilities/dietary requirements etc. The use of the information will be subject to their own data protection policy.

Your information relating to a complaint may be shared with relevant parties in cases of dispute surrounding the accuracy of the compliant. The information relating to the complaint will be retained in a secure environment for two years from closure. Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.

You should be aware that as your holiday is outside the European Economic Area, controls on data protection in the destination you are visiting might not be as strong as the legal requirements in this country. Where you provide us with sensitive information such as details of any disabilities or dietary/religious requirements, in making this booking, you consent to this information being passed on to the relevant suppliers of your travel arrangements. If we cannot pass this information on to these persons, it may not be possible to provide you the required service. We will not pass any information provided onto any person, who is not, responsible for part of your travel arrangements. We must hold your details to provide the service you have requested in order to provide it and only use these for other closely related and relevant purposes.

We incorporate appropriate security to encrypt and protect email traffic in line with government guidelines. If your email service does not support similar security, you should be aware that any emails we send or receive may not be protected in transit. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

We may also make personal data available to other companies who provide services on our behalf, such as mailing brochures and marketing material.

We endeavour to maintain the highest standards relating to data privacy and encourage you to bring it to our attention if you think that our collection or use of information is unfair, misleading, or inappropriate.

In many circumstances we will not disclose personal data without consent. However, when we investigate a complaint, for example, we will need to share personal information with the organisation concerned and with other relevant bodies. The information may also be provided to government / public authorities such as customs or immigration if required by them, or as required by law.

In the unlikely event of our insolvency we, or any appointed insolvency practitioner, may disclose your personal information to the CAA, and/or ABTA so that they can assess the status of your booking and advise you on the appropriate course of action under any scheme of financial protection.

The CAA’s General Privacy Notice is at https://www.caa.co.uk/Our-work/About-us/General-privacy-notice/ ABTA’s Privacy Notice is at https://www.abta.com/privacy-notice.

This privacy notice does not cover the links within this site linking to other websites.

This privacy notice was last updated on 01 March 2020. We keep our privacy notice under regular review. From time to time we may need to make changes to this privacy policy. These may be required as a result of changes in data protection laws or in the guidance issued by regulators such as the Information Commissioner’s Office or where we make changes to our procedures.

Under the Data Protection Act 1998, you have rights as an individual which you can exercise in relation to the information, we hold about you. You can read more about these rights at: https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/

If you wish to request information about our privacy policy, or the information we hold about you, please email us or write to:

enquiries@novaturient.co.uk

Novaturient Tours & Travel Limited. 86 Costons Lane, Greenford. UB6 8RP